Privacy Policy

Effective July 29, 2026 · RenderQue is operated by Studio52 (studio52.fm), India · Contact: business@studio52.fm

The short version

• Your video files are never stored. They stream to a transcode server, are converted, and are deleted immediately after each job.
• We can only reach files you point us at — picked files or pasted share links. We cannot browse your cloud drives.
• We keep the minimum records needed to run the service: your account, job history, and how many gigabytes you processed.
• You can delete your account — and everything with it — yourself, in one click, any time.

What we collect

• Account: your email address and a password hash (or your Google sign-in identity), managed by our auth provider, Supabase.
• Storage connections: OAuth tokens for Google Drive and/or Dropbox, stored encrypted at rest. Google access uses the drive.file scope — the narrowest available: only files you explicitly pick or that RenderQue creates.
• Job records: filenames, sizes, job status, and error messages for the files you process — shown to you in the dashboard.
• Usage metering: bytes processed per job and transcode time, used for plan quotas and billing.
• Billing: handled by Stripe. We never see or store your card number. We keep your Stripe customer id, plan, and subscription status.

What we deliberately do NOT do

• No storage of your media or your clients' media beyond the minutes a job takes to process.
• No browsing, indexing, or scanning of your cloud drives.
• No selling, renting, or sharing of your data with advertisers or data brokers. No advertising trackers, no analytics cookies — the only cookies/local storage we use keep you signed in.
• No training of AI models on your content.

Google API Services — Limited Use

RenderQue's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. Google user data (your Drive files) is used solely to provide the proxy-transcoding features you request, is never transferred to third parties except as necessary to provide those features, is never used for advertising, and is never read by humans except with your explicit permission for support, for security, or to comply with law.

Dropbox

Dropbox access is used the same way: reading the files and shared links you choose, and writing finished proxies back. Disconnecting Dropbox in the dashboard revokes our access with Dropbox directly.

Where processing happens

Transcoding runs on servers operated by Hetzner (EU). Account data and job records live in Supabase (EU region). Payments are processed by Stripe.

Retention & deletion

• Media: deleted from our servers when each job finishes, succeeds or fails.
• Account, jobs, settings, tokens: kept while your account exists; erased when you delete your account (profile menu → Delete account). Deleting also revokes our Google/Dropbox access at the provider and cancels any subscription immediately.
• Aggregate usage records (bytes processed, no file details tied to an identity) are retained as financial records.

Your rights

You can access your data (it's all visible in the dashboard), correct it, export job history on request, or erase it via account deletion. For anything else — including GDPR/DPDP requests — email business@studio52.fm; we respond within 30 days.

Changes

If this policy changes materially, we'll note it on this page and — for significant changes — email account holders before it takes effect.